How secure is my Sonic device and can it be used as a backdoor into my home network?
It’s an important question. Here’s the reality from our side:
Your privacy and control are always at the centre of how we’ve designed Sonic.
- Watergate cannot use Sonic as a backdoor into your network. We don’t see or touch anything on your home network or personal devices. The only thing Sonic shares is device telemetry and diagnostic data like water flow and valve status.
- With thousands of devices out in the field, access to any single one is extremely tightly controlled. Only a very small number of senior support staff and engineers can ever view telemetry, and only after first validating ownership through screening questions.
- Every action is logged and auditable, so there’s a full trail of accountability as well as security.
- And if you’d rather keep everything 100% local, you can use Sonic through the Local API without our cloud – in that setup, we have no access to your device at all.
Your privacy and control are always at the centre of how we’ve designed Sonic.