Troubleshooting
Fix offline valves, Wi-Fi drops, false alerts and other common issues.
Troubleshooting in the app
- I got a notification in the app saying that the emergency manual handle has moved, but no one touched it. Why has this happened?
- I can’t open/close the valve from the app. What should I do next?
- How are firmware updates for Sonic handled? Is app authorisation necessary to apply them?
- How do I add a new appliance in the app?
- How are leak notifications sent, and what actions are taken if these notifications are missed?
- What features does the app offer?
- How do I pair Sonic with the mobile app?
- Can I pause notifications and the auto shut-off? I’m planning to use a lot more water soon.
- The app isn’t showing any water consumption data. Can you assist?
- What do I do if I want to delete my app or my account?
- I’m having trouble connecting the app to Sonic via Bluetooth. How can I solve this?
Troubleshooting Sonic
- Will I still get a phone call to alert me of a problem if my phone is on Do Not Disturb mode?
- What does the valve position mean? What is the difference between an ‘open’ and ‘closed’ valve position?
- How do I manually operate the valve/emergency handle during a power cut?
- I can’t open/close the valve from the app. Why is this?
- Why do my pressure tests keep failing? I can’t see a leak...
- Does Sonic still work if there is no internet connectivity?