Troubleshooting in the app
11 articles
How are firmware updates for Sonic handled? Is app authorisation necessary to apply them?
What features does the app offer?
How do I pair Sonic with the mobile app?
I got a notification in the app saying that the emergency manual handle has moved, but no one touched it. Why has this happened?
How do I add a new appliance in the app?
I can’t open/close the valve from the app. What should I do next?
I’m having trouble connecting the app to Sonic via Bluetooth. How can I solve this?
The app isn’t showing any water consumption data. Can you assist?
Can I pause notifications and the auto shut-off? I’m planning to use a lot more water soon.
How are leak notifications sent, and what actions are taken if these notifications are missed?
What do I do if I want to delete my app or my account?