In the event of an internet outage, Sonic retains its automatic shut-off capability based on the criteria established in the app. Therefore, it continues to safeguard the property. However, the ability to close the valve through the app and receive live data updates will be unavailable until connectivity is restored.

If you need to change the valve position during an outage, please use the manual handle (arm lever) on the device itself.

If you have any problems, contact us via the support chat.

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